Meeting Update with Andrew
Call center issue was discussed and Andrew opined that the time of response is okay, and that it is not toll free but charged. He also stated that the call center, for now, is only for new participants and prospects who are calling to get info on MMM.
On promo tasks, a survey was done on how seriously people are taking these tasks. He urged guiders to encourage their downlines to please do the promo tasks as they help strengthen the community on the one hand, and boost referrals of all those who will do the tasks.
On multiple accounts, he asked if it will be possible to use BVN for verifying bank accounts to stop multiple registrations, as suggested by some guiders in the meeting, it was agreed that that move is impossible since BVN is a personal data and only banks can use it for that purpose.
On the use of identity cards for verification, it was agreed that since not everyone in Nigeria has ID cards and there is no standard means of identification adopted by Nigeria, it will not be possible
He also specified that those operating multiple accounts are already being /been put on moratorium.
On fake POPs, he said that all pending fake POP issues will be handled by the system once pHing /Ghing resumes by 14th.
On resumption of pHing/Ghing, he said that it will resume by 14th, which is just 10 days away, and that by next week, the new model will be explained in guiders meeting and in our PO. He was quite confident that the system will resume by 14th.
He urged members of the MMM community to work now and start referring non members to the community to boost their referral status, and the promo tasks.
Summary of today's Guider's meeting with Head of CRO, JANUARY 4TH 2016
1. Call centre is very important and reduces the work of support staff
2. New model will address fake POP and non-confirmation of Order
3. On the issue of fighting multiple accounts, the use of BVN was suggested which was unanimously rejected. The Head of CRO Mr. Andrew attested that BVN can only be verified by Nigerian banks, so there is no way support can verify BVN. Kudos to Head of CRO.
5. SMS code was unanimously agreed to be sent to registered phone numbers on the PO when GHing
6. What are the expectations of members?
Everyone expecting to see a stronger and more sustainable community from 14th January. GH commences same day.
7. The new model would be switched on by next week.
God Bless MMM
Together we change the world
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